This information is provided for the site " " ( Site ) owned by Picci'S di Sabrina Italiano, with registered office in Via Delle Ginestre 12, Fiesole (FI) 50014, registered with the Chamber of Commerce of Florence with VAT no. 07015310480 ( Company ).

Art. 1. Scope of application

1.1 Any sale on the Site constitutes a distance contract governed by Chapter I, Title III (articles 45 et seq.) of Legislative Decree 6 September 2005, n. 206 ( Consumer Code ) and Legislative Decree 9 April 2003, n. 70, containing the regulation of electronic commerce.

1.2 The General Conditions of Sale apply to all sales made by the Company on the Site. The terms indicated are to be understood as working days, therefore excluding Saturdays, Sundays and national holidays.

1.3 The General Conditions of Sale can be modified at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. You are therefore invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale.

1.4 The applicable General Conditions of Sale are those in force on the date of sending the purchase order.

1.5 These General Conditions of Sale do not regulate the sale of products and/or services by parties other than the Company who may be present on the Site via links, banners or other hyperlinks. Before carrying out commercial transactions with these entities it is necessary to check their conditions of sale. The Company is not responsible for the provision of services and/or the sale of products by such entities. The Company does not carry out any checks and/or monitoring on the websites that can be consulted via these links. The Company is therefore not responsible for the contents of such sites nor for any errors and/or omissions and/or violations of the law on their part.

1.6 You are required to carefully read these General Conditions of Sale as well as all other information that the Company provides on the Site, including during the purchase procedure.

Art. 2. Purchases on the Site

2.1 Purchasing on the Site

  • it can also happen without registering on the Site
  • it is permitted both to users who have the status of consumers and to users who do not have this status.

2.2 Pursuant to art. 3, I paragraph, letter. a) of the Consumer Code, please note that consumers are natural persons who, in relation to the purchase of the Products, act for purposes unrelated to any entrepreneurial, commercial, professional or artisanal activity carried out.

2.3 In the case of orders, originating from anyone, which are anomalous in relation to the quantity and/or frequency of purchases, the Company reserves the right to take all necessary actions to put an end to the irregularities.

2.4 The Company reserves the right to refuse or cancel orders that come from:

  • by a user with whom the Company has an ongoing legal dispute
  • by a user who has previously violated the General Conditions of Sale
  • by a user who has been involved in crimes
  • by a user who has provided false, incomplete or otherwise inaccurate identification data or who has not promptly sent the Company the documents requested by it or who has sent invalid documents.

Art. 3. Registration on the Site

3.1 To register on the Site you must complete the appropriate form, entering the following data:

  • e-mail
  • password.

3.2 You undertake to immediately inform the Company if you suspect or become aware of improper use or improper disclosure of your access credentials to the Site.

3.3 The user registered on the Site guarantees that the personal information provided is complete and truthful and undertakes to keep the Company harmless and indemnified from any damage, compensation obligation and/or sanction deriving from and/or in any way connected to the violation by the user of the rules on registration on the Site or on the conservation of registration credentials and/or from the provision of false, incomplete or otherwise inaccurate personal data, without prejudice to the Company's right to proceed with disabling the user's account.

Art. 4. Information aimed at the conclusion of the contract

4.1 In compliance with Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, the Company informs you that:

  • to conclude a purchase contract on the Site, you must complete an order form in electronic format and send it to the Company, electronically, following the instructions that appear from time to time on the Site
  • the contract is concluded when the order form reaches the Company's server
  • once the order form has been received, the Company will send you the order confirmation containing:
    • information relating to the characteristics of the purchase
    • the indication of the price
    • indication of delivery costs.

Art. 5. Information sheet

5.1 Each service is accompanied by an information page which illustrates its main characteristics ( Information Sheet ).

Art. 6. Prices

6.1 All prices of the Products published on the Site are inclusive of VAT.

6.2 The Company reserves the right to change the price of the Products at any time, without notice, it being understood that the price charged to you will be that indicated on the Site at the time the order is placed and that any variations (increasing or decreasing) following the transmission of the same.

6.3 Shipping costs, if any, are expressly and separately indicated in the order form, before the user proceeds with the transmission of the same.

Art. 7. Purchase orders

7.1 The Service will be provided only following payment of the Total Amount Due, consisting of the price for the Service and any amount due following the sending of the purchase order.

7.2 The purchase contract is decisively conditional on non-payment of the Total Amount Due. Unless otherwise agreed in writing with you, the order will be consequently cancelled.

Art. 8. Payment methods

8.1 The following payment methods are permitted on the Site:

  • Payment card
  • Mark
  • Bank transfer.
  • Recharge your Postepay

8.2 The Company accepts credit cards from the following circuits:

  • VISA
  • MasterCard (Cirrus Maestro)
  • American Express
  • iDEAL

They are, in any case, indicated in the footer of each page of the Site.

The debit will be made only after (i) the details of your payment card used for the payment have been verified and (ii) the company issuing the payment card used by you has issued the debit authorization.

The confidential data of the payment card (card number, holder, expiry date, security code) are encrypted and transmitted directly to the payment manager without passing through the servers used by the Company. The Company therefore never has access to and does not store, even if you choose to store such data on the Site, the data of your payment card used to pay for the Products.

The charge will be made when the order is placed.

8.3 If you intend to choose cash on delivery as a means of payment, we inform you that an additional cost of €6.00 ​​+ 3% of the value will be applied to the entire shipment, or the different sum indicated from time to time on the Site. in the event of choosing cash on delivery, at the time of delivery of the Products it is necessary to have the amount indicated in the purchase order in cash (since the courier is not authorized to accept checks and cannot give money in change): otherwise, the purchase contract will be considered legally terminated pursuant to and for the purposes of the art. 1456 cc You will be notified of the termination of the contract and the consequent cancellation of the order. Any refund to be made pursuant to these General Conditions of Sale will be made by bank transfer to the bank details communicated by you.

8.4 In the event that you choose the bank transfer as the payment method, the Company, once the order has been received, will communicate the bank details and the deadline for making the transfer via email. The email may contain the request to send by email the receipt of the bank transfer made or the confirmation of its execution.

In the case of payment by bank transfer, the delivery times of the Product indicated in the Product Sheet and/or on the Site will start from the date of receipt of the bank transfer by the Company and not from the date of transmission of the order, as happens in the case of which you choose other payment methods.

Please indicate the following data in the bank transfer reason:

  • the order reference number
  • name and surname of the order holder, if different from that of the holder of the current account from which the transfer comes.

From sending the order you must arrange payment within 7 working days. Failing this, the Company reserves the right to cancel the order in the following 14 working days.

Art. 9. Right of withdrawal

In consideration of the service offered, Picci's does not provide the right of withdrawal.

It is possible to request a refund by sending an email to in accordance with the provisions of point 13.2 of this document.

Art. 10. Legal guarantee

All Products sold on the Site are covered by the Legal Guarantee of Conformity provided for by the articles. 128-135 of the Consumer Code ( Legal Guarantee ).

To whom it applies

The Legal Guarantee is reserved for consumers. It, therefore, applies only to users who have made a purchase on the Site for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out.

When it applies

The Company is responsible towards the consumer for any lack of conformity of the Product which occurs within two years of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the guarantee, within two months from the date on which it was discovered.

Unless proven otherwise, it is presumed that defects of conformity which appear within six months of delivery of the Product already existed on that date, unless this hypothesis is incompatible with the nature of the Product or the nature of the lack of conformity. Starting from the seventh month following delivery of the Product, it will be the consumer's burden to prove that the lack of conformity already existed at the time of delivery of the same.

In order to take advantage of the Legal Guarantee, the consumer must therefore first provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the consumer, for the purposes of this proof, to keep the purchase invoice or any other document that can certify the date of the purchase (for example the payment card statement) and the date of delivery.

In the event of termination of the contract, the Company will return to the consumer the total amount paid, consisting of the purchase price of the Product, shipping costs and any other additional costs. In the event of a price reduction, the Company will refund the amount of the reduction, previously agreed with the consumer. The refund or reduction amount will be credited to the payment method or solution used by the consumer for the purchase.

The Company is not responsible in case of damages, of any nature, deriving from the use of the Product in an improper manner and/or not in compliance with the instructions provided by the manufacturer as well as in case of damages deriving from unforeseeable circumstances or force majeure.

Art. 11. Applicable law and competent court; out-of-court settlement of disputes - Alternative Dispute Resolution/Online Dispute Resolution

11.1 Purchase contracts concluded through the Site are governed by Italian law. This is without prejudice to the application to consumer users who do not have their habitual residence in Italy of any more favorable and mandatory provisions provided for by the law of the country in which they have their habitual residence.

11.2 Please note that in the case of a consumer user, for any dispute relating to the application, execution and interpretation of this document, the court of the place where the user resides or has elected domicile is competent.

11.3 Pursuant to art. 141-sexies, paragraph 3 of the Consumer Code, the Company informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter. a) of the Consumer Code, that, in the event that he has submitted a complaint directly to the Company, following which however it has not been possible to resolve the dispute thus arising, the Company will provide information regarding the body or bodies of Alternative Dispute Resolution for the extrajudicial resolution of disputes relating to obligations deriving from a contract concluded on the basis of these General Conditions of Sale (so-called ADR bodies, as indicated in articles 141-bis et seq. of the Consumer Code) , specifying whether or not it intends to make use of these bodies to resolve the dispute itself.

11.4 The Company also informs the user who qualifies as a consumer pursuant to art. 3, paragraph 1, letter a) of the Consumer Code that a European platform for the online resolution of consumer disputes (so-called ODR platform) has been established. The ODR platform can be consulted at the following address ; through the ODR platform the consumer user will be able to consult the list of ADR bodies, find the link to the website of each of them and start an online resolution procedure for the dispute in which he is involved.

11.5 In any case, the right of the consumer user to appeal to the competent ordinary judge of the dispute deriving from these General Conditions of Sale is without prejudice to the outcome of the out-of-court settlement procedure of disputes relating to consumer relations through recourse to the procedures referred to in Part V, Title II-bis Consumer Code.

11.6 The user who resides in a member state of the European Union other than Italy can also access, for any dispute relating to the application, execution and interpretation of these General Conditions of Sale, the European procedure established for disputes of modest entity, by Regulation (EC) no. 861/2007 of the Council, of 11 July 2007, provided that the value of the dispute does not exceed, excluding interest, rights and expenses, Euro 2,000.00. The text of the regulation can be found on the website .

Art. 12. Customer service and complaints

It is possible to request information, send communications, request assistance or submit complaints by contacting the Company in the following ways:

  • by completing and sending the form available at the following link ""
  • by email, to the following address:
  • by telephone, at the following number: 3316875569.

The Company will respond to complaints submitted within 5 days of receiving them.

Art. 13. Miscellaneous

  • 13.1 In the event that the Customer delivers/ships to Picci's products (tools or any other tool treated by Picci's) that are excessively worn, damaged or on which the intervention of Picci's does not guarantee a safe and certain beneficial effect, the Customer releases Picci's from any responsibility while the Customer remains obliged to pay for the service provided by Picci's with the utmost respect for the professional standards in force in the sector.
  • 13.2 Picci's, in consideration of the service performed, refunds the customer only if the refund request reaches Picci's servers before the service provided by Picci's is performed. In the case in question, shipping and return costs are borne by the customer and will not be refunded by Picci's.